A Customer Relationship Management (CRM) system can be totally generally and can be adjusted to serve a specific area/company.
Sponsor, study, investigators, monitors, PV, managers.
Combination of physical and telephone visits.
Dynamical eCRF development support.
Provides fully flexible reporting (with preparation of reporting templates).
Defines call-center scripts dynamically. Organizes call-center activity on automated manner
Covers all PV-related duties.
Derive effectiveness reports on activities.
Manages payments and support cash-flow management with build-in forecast functions.
Forecasts resource demands.